Refund & Cancellation Policy

01The prepaid wallet (credits) model

ARTHAKRAM is billed from a prepaid wallet. You purchase credits into your wallet in advance, and each draft you commit debits credits from that wallet balance at the published price for the selected draft type.

The current prices for a draft are: Provisional specification — ₹4,000; Complete specification (Lite) — ₹6,000; Complete specification (Full) — ₹10,000; and Provisional-to-Complete (P2C) — ₹10,000. These prices are exclusive of tax; Goods and Services Tax is added on top at the applicable rate (currently 18%) at the time of your wallet top-up, for which a tax invoice is issued. Prices may change from time to time, and the price shown at the moment you commit a draft is the price that applies to it. Under a launch offer, an organisation's first draft may be priced lower than the list price (see the Terms of Service); the price shown at the moment you approve that draft is the price that applies to it.

02Refunds are credited to your wallet

Where a refund is due, it is credited back to your ARTHAKRAM wallet balance as wallet credits, which remain available to spend on future drafts. Wallet credits are not, by default, paid out to your original payment method. In exceptional cases — such as a duplicate or erroneous charge — we may, at our discretion and subject to applicable law, return an amount to your original payment method; contact us to request this.

03Automatic refund when a draft fails on our side

If a draft fails for a reason attributable to ARTHAKRAM (a processing error on our side), the credits debited for that draft are automatically refunded to your wallet. You do not need to request this refund.

04Cancellation of an in-progress draft

Before you commit a draft, you may cancel at no charge — no credits are debited until the moment of commit. Once a draft is committed, the work and the computing cost begin immediately, so it cannot be cancelled for a credit refund except where it fails for a reason attributable to us, in which case the automatic fault-refund above applies.

Separately from any voluntary cancellation you request, an in-progress draft is discontinued when a session ends under the single-active-session rule in the Terms of Service: that is, when you approve a new sign-in from another device, or when customer care resets your session because you were locked out of the active device. See “What is non-refundable” below for how such a draft is treated.

05What is non-refundable

A draft that is discontinued because a new sign-in was approved from your active device, or because customer care reset your session at your request after you lost access to that device, is forfeited and not refunded. Discontinuing that work is the direct result of a deliberate re-login (or your request to reset the session), not a failure on our side, so the automatic fault-refund described above does not apply. The credits spent on that draft are not returned to your wallet.

The following are also non-refundable: a draft that has completed and been delivered to you (the work and computing cost have been fully incurred); a draft discontinued for a reason that is not attributable to us; and a draft whose outcome is affected by incomplete, inaccurate, or unlawful information in the invention disclosure you submitted. Goods and Services Tax already paid on a top-up is dealt with in accordance with applicable tax law. A first draft priced under a launch offer that is refunded for a failure on our side is refunded at the amount actually debited for it.

06Expiry of wallet credits

Wallet credits do not expire. Credits you have purchased and not spent remain available in your wallet for use on future drafts for as long as your account is open, subject to the Terms of Service. If we ever change this, we will give you reasonable advance notice and will not apply the change to credits you have already purchased.

07How to request a refund

Most refunds that are due are handled automatically — in particular, the fault-refund described above is applied without any action from you. For any other refund query, contact us at [email protected] or through the Grievance Officer page, quoting your account email and the relevant invoice or draft reference; we aim to respond within 30 days.

08Tax invoices

A tax invoice is issued for each credit purchase. Invoices are retained as required by Indian tax law and remain available to you even after a refund to your wallet.